KEY FINDINGS This study revealed the following key findings: Digital Transformation • Most companies (even government agencies) have already embarked on digital transformation journeys. The likelihood of having a defined digital transformation plan in place moves into the mid- to high 90% range for companies larger than $100 million. However only 28% say they have completely concluded their digital transformation journey. • Industry segments that showed increased momentum for digital transformation initiatives and aspire to be at the forefront of IT include financial services (including insurance), legal, and high- tech businesses. UCaaS • Adoption of UCaaS, as measured by company revenue, has occurred nearly as rapidly at small companies as large enterprises, with over 80% of companies expected to have evaluated UCaaS solutions by the end of 2024. Adoption and full migration of legacy PBXs, however, will still take some considerable time, with the current transformation to the UCaaS around 60% completed. • User experience needs to be a top priority when selecting a UCaaS platform. When companies choose to defer moving to UCaaS, the decision is often based on the learning curve associated with using a new system. CCaaS • Growth in seats migrating to CCaaS in the next 12 months is expected to be strongest in financial services and retail/e- commerce, followed closely by high tech and manufacturing. • Companies in the $50M to $100M revenue range are expected to grow CCaaS seats by 11% in the next 12 months. Trusted Advisors • In our 2024 survey, 34% of respondents felt that their internal teams are somewhat qualified to unqualified to plan, manage, optimize, and troubleshoot the full range of their IT infrastructure. Customers continue to rely on Trusted Advisors most frequently for assistance with cloud services. With multi-cloud a reality for most enterprises, Trusted Advisors are a key resource, with 78% of respondents using them for the procurement of cloud services. Security • Security solutions, including selection of managed security providers, are another area where Trusted Advisors are frequently called upon for strategic guidance. • Only 39% of respondents felt they are well prepared for a cyber- attack; 32% of respondents already report the use of third parties in security management. • 69% of respondents said they feared or somewhat feared that a security breach could cost them their job. 4 Copyright © 2024 AVANT Communications, Inc.