CCaaS 6-12 Report | 20 Copyright © 2023 AVANT Communications, Inc. Acknowledgements This report is brought to you by AVANT Analytics, a division of AVANT, where our mission is to provide timely research and insights for today’s new and emerging technology services, including live and on-demand reports, podcasts, briefings, and alerts with the goal of accelerating technology decision making. AVANT enables Trusted Advisors to be leaders in informing technology decision makers with the market research needed to make purchasing decisions about today’s new and emerging technology services. Contributors Alex Danyluk Niko O’Hara Stephen Semmelroth Brent Wilford John Paullin Chris Brennan Chip Hoisington Juan Ochoa Brooke Kennedy Jesse Garing Elise Zhang Amy Ridder Jace Inman Managing Director AVANT ANALYTICS Senior Analyst of Security, Enterprise Networking AVANT ANALYTICS Senior Analyst of Security AVANT ANALYTICS Senior Analyst of UCaaS & CCaaS AVANT ANALYTICS Senior Analyst of UCaaS & CCaaS AVANT ANALYTICS Senior Analyst of CCaaS AVANT ANALYTICS Senior Analyst of Wide Area Networking & Mobility AVANT ANALYTICS Senior Data Analyst and Researcher AVANT ANALYTICS Analyst AVANT ANALYTICS Producer AVANT ANALYTICS Digital Producer AVANT ANALYTICS Editor AVANT ANALYTICS Graphic Designer