Oriental Trading Highlights PE-backed speed and scale enabled through sourcing strategy partnership Avoided vendor lock-in with multi-vendor evaluation model Maximized ROI with ReadyNine-led execution & support Used ReadyNine’s pre-vetted vendor ecosystem to fast-track Contact Center transformation Executed centralized vendor selection with stakeholder-aligned demos Delivered full project management and training at no cost via CoE A Berkshire Hathaway Company Sourcing Strategy in Action Industry: Retail / E-Commerce Challenge: A 20-year-old call center system couldn’t handle a surge in online orders — leading to long hold times, rising costs, and unhappy customers.