The ReadyNine Nine (+1) Step Process

2025 COST. RISK MITIGATION. EFFICIENCIES. TIME SAVINGS. THE READYNINE NINE (+1) STEP PROCESS. We help businesses evaluate the technology providers, implement the solutions, and adopt the technology company-wide with a comprehensive approach, as your trusted advisor and partner through the entire process from start to finish.

EXPERT PREFERRED PROVIDER RESEARCH We do provider research, so you don’t have to! Avoid wasting time investigating vendors & scouring Google hunting for research reports. We do this for you and save you weeks of time and effort in the process. 1

GUARANTEED VENDOR SHORT LISTING We use our proprietary evaluation software and decades of experience to short-list the top vendors, so you find the best provider. Don’t waste time with vendors who aren’t a perfect fit. 2

(IQA) INTELLIGENT QUESTIONNAIRE ASSESSMENT We finalize your needs & requirements for a solution and then coordinate with our dedicated contact center engineers to summarize and centralize your requirements. This means you don’t have to repeat yourself over and over as we meet with preferred vendors and avoid feeling like you’re “starting over” on every call. Allows us to hit the ground running with each vendor because we have all the information, we need up front at our fingertips. 3

PROFESSIONAL VENDOR COORDINATION SERVICE We handle all aspects of vendor coordination so you can quickly schedule meetings that fit your busy calendar. This means you don’t waste time contacting each vendor directly as we handle all that for you. 4

CUSTOM DEMOS & PROPOSAL EVALUATIONS We contact vendors directly to get the proposals and then go through them with you line by line, so you understand the subtle, but critical, differences between each offering. This ensures you get the exact solution that meets your needs without compromise. 5

SEE THE SOLUTION LIVE IN YOUR ENVIRONMENT We have the vendor “finalists” provide live demos in your environment to ensure the solution will work for you and your team. This enables you to get buy-in from the key stakeholders in your organization. This critical step ensures the solution is truly right for your needs. 6 Proof of Concept to demonstrate the viability

7 VENDOR SELECTION & CONTRACT/SERVICES NEGOTIATION Choose the best provider based on all the criteria and demonstrations done. We negotiate the best terms and conditions for the contract to protect you as the buyer, as well as obtain any and all discounts and concessions possible. We consistently get discounts you will not get on your own.

PROJECT IMPLEMENTATION COORDINATION We stick with you to ensure your project is delivered on time & within budget. This means we work closely with you to keep the vendor on track and meet their commitments and agreed timeline. 8

RAPID ADOPTION TRAINING Increase revenue by increasing the speed of adoption by all team members and stakeholders to get the most out of your new solution. Cut down on the delay between implementing your solution and seeing the benefits in your organization. 9

POST-SALE ESCALATIONS & DEDICATED SUPPORT We provide after the sale support so you can avoid the frustration of working your way through the vendor’s “help desk.” Cut to the front of the line for next level support and service to receive timely resolution to critical issues. We are your “concierge” for the long haul to ensure no matter which vendor you choose, you always receive the expert care and attention your business deserves. +1

WE’VE HELPED THESE LEADING ORGANIZATIONS GENERATE $2.5M IN SAVINGS www.readynine.com

I hired ReadyNine to help with our Contact Center as a Service and Unified Communications project at Oriental Trading Company. It was a complicated project where we wanted to upgrade our technology, but we also wanted a good value for our investment. There were several departments and many different stakeholders involved. ReadyNine offered expert assistance in navigating the decision -making process and helped us make the right decision on time and within our budget. He kept the vendors on track and saved me a ton of time on this project. We couldn’t have done it without him and his team. He’s a true professional and a delight to work with. I would highly recommend working with him. We are a staffing firm that is growing both organically and via acquisitions. With 2-3 acquisitions per year, our IT department, which we run lean, does not have time to take on large projects, such as evaluating VOiP providers. We relied on ReadyNine and his industry expertise to evaluate the major players and help develop a shortlist of vendors for us to focus on, based on our requirements. ReadyNine guided us through vendor review process and managed the project through until the end, when we signed with our vendor of choice. We ended up saving over $10K per month with this project. We could not have succeeded without ReadyNine’s assistance. I could not be more impressed with the value ReadyNine provided when we migrated from a Cisco Call Manager Phone Solution to a Unified Communications solution from Fuze. We migrated SOO users globally and saved $1M by eliminating voice trunks and Cisco maintenance. ReadyNine helped us every step of the way, from start to finish. When we have an issue, ReadyNine is able to escalate directly with the cloud provider. After the successful VOiP migration, we rely on ReadyNine and his team to help us source the right SD-WAN and Fiber globally. Amanda Kohler Product Manager - E - Commerce, Oriental Trading Company, A Berkshire Hathaway Co. Bob Scalise VP Of Technology, The Planet Group Ben Regimand Global Network Services Manager, Copco, a Wipro Company TESTIMONIALS

We prioritize open communication, ensuring you're informed and empowered every step of the way. Our passion lies in delivering tangible, measurable results that make a real difference to your business. CONTACT US ReadyNine YOUR PARTNER IN DIGITAL TRANSFORMATION E-mail: [email protected] Website: www.readynine.com Phone: 312 825 0099 HQ Address: 500 W. Madison, Suite 1000 Chicago, IL 60661 SE Regional: 401 E. Jackson, Ste. 3200 Tampa, FL 33602 SoCal Hub: 6060 Center Drive Los Angeles, CA 90045