tailored to the unique needs of Kohler’s operations. Each step, from shortlisting vendors to coordinating live demonstrations, was designed to align closely with the predefined goals. First, ReadyNine’s team conducted thorough research on CCaaS vendors, saving Kohler weeks of time and “It was a complicated project,” Kohler recalled. “We wanted to upgrade our technology, but we also wanted a good value for our investment.” Kohler’s search for assistance led her to ReadyNine. Their meticulous process, honed over 15 years, began with an exhaustive analysis of contact center (CCaaS) vendors A Meticulous Process for a Modern Call Center Overhaul effort. Next, the team utilized proprietary software and extensive experience to short-list the top 50 CCaaS vendors, ensuring a perfect fit. Then, ReadyNine’s team finalized the needs and requirements for the solution, centralizing them to streamline communication with vendors. www.readynine.com