”There were several departments and many different stakeholders involved. ReadyNine offered expert assistance in navigating the decision-making process and helped us make the right decision on time and within our budget. ReadyNine kept the vendors on track and saved me a ton of time on this project. We couldn’t have done it without them” - Amanda Kohler, Product Manager, Oriental Trading - A Berkshire Hathaway Company The fourth step involves managing all contact center vendor coordination for efficient scheduling and reduced direct contact. ReadyNine directly contacted vendors for proposals and then thoroughly reviewed them with Amanda to ensure she understood every aspect. Next, the team had vendor “finalists” provide live demonstrations to help get buy-in from key stakeholders. Overall, Kohler was pleased with ReadyNine’s process. After the company’s chief financial officer ultimately approved the project, Kohler engaged ReadyNine’s team as project implementation coordinator & manager. The team’s goal at this point is to ensure the delivery of the project on time and on budget. In addition to serving in this capacity, the team conducted rapid adoption training and ongoing support as a “technology concierge.” THE RESULTS HUGE SAVINGS IMPROVED SERVICE $500,000 in savings over three years 10% increase in NPS 5% fewer calls entering the flow 7% reduction in cost per contract www.readynine.com