When you integrate the RingCentral platform with your EHR, you improve the experience of your teams and patients - but you can also improve critical KPis. For example, referral churn. Based on MGMA Stats, referrals represent around 20% of total patient revenue. Nearly 60% of referral communication is fax-based, yet 45% of faxed referrals fail to convert to appointments (referral churn). An integrated platform improves internal awareness and response to referrals to recoup significant lost patient revenue from improving this single KPI (among many others). Improved Financial Performance of total patient revenue comes from referrals. of referral communication is fax-based. of faxed referrals fail to convert to appointments. MGMA Stats 20% Yet 45% ~60% Automate patient notifications triggered by real-time events (appointments, prescriptions, bill reminders, order/referral notifications, and more). When patients respond, your organization benefits from real-time updates to your EHR. Other key features and capabilities: • Wellness Reminders • Voice/SMS/Email Support • Patient Communication Preferences • Command Center for Operations • API Interface for Workflow Integration • Pre-Op/Inter-Op/Post-Op Notifications • Satisfaction Surveys • Flexible Reports • Configuration/Admin Web Portal • Real-Time EHR Updates Personalized Outbound Engagement 5 www.readynine.com