Intelligent routing for efficient, personalized patient interactions AI-determined intent and context that moves across channels give staff the right data at the right time. Conversation intelligence to automate patient-sentiment capture/ assessment Ensure best practices, plus increase how many calls get converted to appointments. Analytics, reporting, and supervisor tools to elevate your patient service AI-generated records and widget-based dashboards provide real-time reporting. Call monitoring and omnichannel analytics across patient touch points help managers optimize PCN performance. Automated patient support to increase your PCNs’ productivity AI-enabled virtual agents automate common inquiries or gather information before transferring to an agent, auto-blended inbound/ outbound queues handle fluctuating call volumes, and auto-dialers handle high-volume programs such as promos or surveys. Workforce engagement optimization to improve efficiencies Ensure best practices, plus increase how many calls get converted to appointments. A contact center is the second critical aspect of your intelligent communications platform - providing one highly accessible center for all patient service coordination. Imagine patients calling your organization for appointments, billing inquiries, or clinical questions, and you automatically connect them to a patient-care navigator (PCN) or team of triage clinicians. Even better, they can self-direct many inquiries without staff assistance at all. You already have the third critical component of intelligent, connected communications - your EHR systems. We just need to unlock that data’s potential. Our AI-supported communications platform enables real-time integration with your EHR to foster efficient care coordination and data- driven decisions for better patient health outcomes. Achieve a New Level of Patient Engagement & Experience The Building Blocks of Your Patient Access Center Extract New Value from Your EHR 3 www.readynine.com