ReadyNine 2024: Intelligent Healthcare Communications Platform

2024 ONE PLATFORM FOR INTELLIGENT, CONNECTED HEALTHCARE COMMUNICATIONS

of providers believe they do patient engagement well of patients said they were happy with provider communication1 76% 54% Today’s patients expect a personalized, seamless experience across chat, social, video, messaging, and voice from any device. Plus, they want more selfdirected options. Similarly, your staff needs smart tools to connect faster and access critical insights from your electronic health record (EHR) systems at just the right time. Integrating your communications across patient touch points enables intelligent, connected experiences for both staff and patients. ReadyNine brings you industry-leading cloud communications systems. Through integrated messaging, video conferencing, and phone services, our solutions streamline point-of-care communications and health service coordination to improve patient outcomes. This HITRUST CSF-certified solution creates a highly secure and robust collaboration hub for: 1 Pega Survey - 2022 • Robust point-of-care collaboration and treatment coordination • One-touch collaboration via push-to-talk capabilities • Complete ePHI exchange (files/links/desktop sharing) • Conversation-intelligence reporting to measure staff/patient sentiment • Full telehealth service coordination and delivery (video or voice-only) • Simple and centralized web-based user and system administration • Advanced analytics and user performance insights • Access from anywhere from devices of choice • (desktop/tablet/mobile) A Communications Solution for Modern Challenges Empower Your Care Team’s Connectedness 2

Intelligent routing for efficient, personalized patient interactions AI-determined intent and context that moves across channels give staff the right data at the right time. Conversation intelligence to automate patient-sentiment capture/ assessment Ensure best practices, plus increase how many calls get converted to appointments. Analytics, reporting, and supervisor tools to elevate your patient service AI-generated records and widget-based dashboards provide real-time reporting. Call monitoring and omnichannel analytics across patient touch points help managers optimize PCN performance. Automated patient support to increase your PCNs’ productivity AI-enabled virtual agents automate common inquiries or gather information before transferring to an agent, auto-blended inbound/ outbound queues handle fluctuating call volumes, and auto-dialers handle high-volume programs such as promos or surveys. Workforce engagement optimization to improve efficiencies Ensure best practices, plus increase how many calls get converted to appointments. A contact center is the second critical aspect of your intelligent communications platform - providing one highly accessible center for all patient service coordination. Imagine patients calling your organization for appointments, billing inquiries, or clinical questions, and you automatically connect them to a patient-care navigator (PCN) or team of triage clinicians. Even better, they can self-direct many inquiries without staff assistance at all. You already have the third critical component of intelligent, connected communications - your EHR systems. We just need to unlock that data’s potential. Our AI-supported communications platform enables real-time integration with your EHR to foster efficient care coordination and data- driven decisions for better patient health outcomes. Achieve a New Level of Patient Engagement & Experience The Building Blocks of Your Patient Access Center Extract New Value from Your EHR 3 www.readynine.com

Go well beyond standard messaging, video, and phone capabilities to provide a 360-degree view of patients when they call. This view provides highly customizable data insights, such as: Provide a call-generated, 360° patient view for your staff - while you also create a digital front-door for patient self-service. Our systems offer pre-configured voice and chatbot interfaces for inbound clinical workflows. Key features and capabilities include: • Identification/authentication • Preferred pharmacy details • Automated pause & resume • PCI bill-pay/insurance details • Medical conditions • Workflow hand off to EH Rs • Referral details • Appointment Scheduling • Bill Payment • Prescription Management • Call Steering • AI-Powered Multi-Language • Support • Post-Call Surveys • Appointment details • Prescription details • Demography • Patient encounters • Billing details • Workflow hand off to CRM • Nurse triage incident details • Patient Identification/Verification • Flexible Reporting • EHR Password Reset • Support Domain Password Reset • Multi-EHR/CRM Integration • Omni-Channel Support AI-Enabled Service Efficiencies Personalized Inbound Engagement 4

When you integrate the RingCentral platform with your EHR, you improve the experience of your teams and patients - but you can also improve critical KPis. For example, referral churn. Based on MGMA Stats, referrals represent around 20% of total patient revenue. Nearly 60% of referral communication is fax-based, yet 45% of faxed referrals fail to convert to appointments (referral churn). An integrated platform improves internal awareness and response to referrals to recoup significant lost patient revenue from improving this single KPI (among many others). Improved Financial Performance of total patient revenue comes from referrals. of referral communication is fax-based. of faxed referrals fail to convert to appointments. MGMA Stats 20% Yet 45% ~60% Automate patient notifications triggered by real-time events (appointments, prescriptions, bill reminders, order/referral notifications, and more). When patients respond, your organization benefits from real-time updates to your EHR. Other key features and capabilities: • Wellness Reminders • Voice/SMS/Email Support • Patient Communication Preferences • Command Center for Operations • API Interface for Workflow Integration • Pre-Op/Inter-Op/Post-Op Notifications • Satisfaction Surveys • Flexible Reports • Configuration/Admin Web Portal • Real-Time EHR Updates Personalized Outbound Engagement 5 www.readynine.com

Patients and care teams expect and deserve personalized, connected experiences across the full care continuum. Connect every phase of your healthcare operations and the patient-care journey through integrated channels for efficient engagement between your teams and patients - with one intelligent, AI-enabled communications platform. Experience benefits throughout your organization and your patient community, including: The Value of an Intelligent Communications Platform Intelligent communications you can trust Patient-Centric • Improve access and speed to care • Broaden self-service options • Build greater patient outcomes Staff-Centric • Improve care team and point-of-care • (POC) collaboration • Automate high frequency inquiries • Reduce staff burnout 6